FAQ

No. Watching Over Baby is a nursery camera in the browser. It is not a medical device, not a life-safety alarm, and not a person in the room.

A fault can miss a cry, freeze the picture, or fail to notify you. If a baby seems unwell or in danger, go to the child and call your local emergency services. Do not wait for an alert or for this chat.

The Terms and Conditions, sections 3, 4, and 11, say what a plan pays for and what it does not cover.

A paid plan covers the software features for the time you paid. If a paid feature is down for a real part of that period, the remedy is a refund or credit of the unused fees.

It does not cover injury, a missed alert, a phone that slept, your home Wi-Fi, or a decision about the child’s care. Where the law forbids it, we do not sign away liability for death or personal injury caused by negligence.

Basic is the free picture: a live view, two-way talk, noise and motion alerts, and two accounts. It does not label a cry, keep a month of history, or open the night-desk chat.

Pro adds cry-versus-noise labels, rollover and covered-face alerts, 30-day history, sleep reports, 1080p, ten caregivers, support tickets, live chat, WhatsApp and Facebook sharing, and Listen together for nursery rhymes.

Pro Plus includes every Pro feature, then adds breathing and chest-motion cues, highlight reels, more caregivers, and the smart-home hooks listed on the pricing table.

Both phones use this website. There is no separate CCTV box. On this phone, create an account and open Live view. That picture is the camera.

On the other phone, open the same website and sign in with the same account, or with the email you invited for a partner, grandparent, or sitter. The live picture opens there too, with sound and talk-back.

They can be away from the house unless you set their permission to home Wi-Fi only. You can remove them from Caregivers at any time.

The picture is drawn in the page. It should show the cot and the baby as soon as the page paints, without a long download.

If you still see a blank frame, refresh once. Night vision makes the room green on purpose. 1080p is a Pro control. A black frame that never fills is a fault, not a feature — open a support ticket and say what phone and browser you used.

The share buttons open WhatsApp or Facebook with a link to this website. They do not post by themselves. You choose the chat or the timeline.

If Listen together has a rhyme playing, the link includes that video, so the person who opens it hears the same song. Sharing is part of Pro.

Yes, on Pro. Listen together on the homepage plays a YouTube nursery rhyme, such as Twinkle, twinkle, little star, or a link you paste.

Share that page. The other phone opens the same video. Put one phone near the cot and keep the other with you, and you both hear it. We do not host the music. YouTube does. This is not a medical sound monitor.

Sign in, go to Support, and choose a topic: picture, sound, billing, caregivers, listen together, or something else. Write what you saw and the time.

You get a ticket number such as WB-12. The list on that page shows tickets you have opened and whether they are still open. Live chat can answer simple questions immediately, then point you to a ticket if a person needs to read it.

The button on the corner is the night-desk chat. It answers common questions about the picture, plans, cookies, sharing, and rhymes as soon as you send them.

It is not a doctor and it is not emergency services. If you need a person, the chat links you to a support ticket. Live chat is included with Pro.

A sign-in cookie keeps you logged in. A theme cookie remembers light or dark mode. We do not use advertising cookies.

A referral code or a plan you picked before signup can sit in the browser’s own storage. The Cookie Policy page lists each one and how to delete them.

Pro and Pro Plus are billed through Stripe. Visa and Mastercard are accepted. Monthly renews every month. Annual is ten months’ price for twelve months. The pricing switch shows the monthly equivalent and the yearly total.

Cancel from Billing. At the end of the paid period the nursery returns to Basic and the Pro features stop. We do not store your full card number on this site.

Only people on your nursery: you, and caregivers you invite. Footage is encrypted in transit. It is not sold and it is not used for advertising.

Removing a caregiver stops their access from then on. It does not erase what they already watched.

On Pro and Pro Plus, the listener tries to label a cry separately from ordinary room noise, such as a kettle, a dog, or a floorboard. Basic still alerts you to a loud sound. It does not name the cause.

Labels can be wrong. A quiet cry can be missed. Treat the label as a hint, then look at the child.

Use Forgot password on the login page. If you signed up with Google or X, use that button instead. Those accounts do not have a separate nursery password.

If the reset mail does not arrive, open a support ticket from another signed-in caregiver, or write from the email on the account once you are in.

Staff use the separate administrator login. A parent account cannot open the admin desk unless an existing administrator grants that role.

Administrator tools do not watch the child for you, and they do not change the promise in the Terms.

Open the event and delete it if it was a false alarm. You can also lower how sensitive the listener is in your nursery settings.

If alerts are late or missing on a particular phone, say so in a support ticket: the phone model, whether it was locked, and whether WhatsApp or the browser was allowed to notify you.